Service Process

Comprehensive Used Car Export Service Process

1 Initial Contact

  • Channel: Official website form, phone, email, multilingual online chat
  • Information Collection: Records customer needs (model, budget, target country, quantity, purpose)
  • Quick Response: Reply within 30 minutes with dedicated consultant

2 Demand Analysis & Solution

  • Video Conference: Confirm preferences (SUV/sedan), emission standards, configurations
  • Detailed Quotation: Includes vehicle price, freight, insurance, tariff estimates
  • Custom Logistics: Recommends RoRo/container based on destination policies

1 Online Vehicle Showroom

  • 360° Display: Panoramic view with maintenance records and VIN verification
  • Live Video Inspection: Engine, chassis and interior details demonstration

2 Quality Certification

  • Third-party Reports: TUV/SGS bilingual reports (brakes, mileage, accident check)
  • Grading System: A/B/C grades with corresponding pricing

3 Vehicle Reservation

  • 10% Refundable Deposit: Full refund if inspection fails
  • Pre-Purchase Contract: Specifies vehicle code and 3-day hold

1 Secure Contract

  • Bilingual Agreement: Chinese/English with full specifications
  • Legal Protection: 0.1% daily compensation for delays
  • Dispute Resolution: Singapore International Arbitration

2 Flexible Payment

  • Multiple Options: TT, LC or Escrow services
  • Phased Payments: 30% deposit → 70% on B/L → 20% after customs

1 Documentation

  • China Export: License, invoice, registration cancellation
  • International: CO, test reports, commercial invoice, COC

2 Smart Logistics

  • Packaging Options: 20/40/45ft containers or RoRo with rustproofing
  • Real-time Tracking: AIS positioning with weekly updates

1 Customs Clearance

  • Document Review: Pre-check SONCAP/GCC certifications
  • Local Agents: Handle tariffs and registration

2 Final Delivery

  • Port Inspection: On-site verification before signing
  • Ownership Transfer: Full document package for local plates

1 Warranty

  • 6 Months/10,000km: Covers engine/transmission (extendable)
  • Emergency Support: Local repair network with remote diagnosis

2 Value-Added Services

  • Financing: Up to 70% vehicle price financing
  • Modifications: Right-hand drive kits, desert radiators

3 Customer Care

  • Follow-up System: 1-week/1-month/3-month check-ins with NPS scoring

1 Protection

  • Full Insurance: Marine coverage (war risk optional)
  • Legal Updates: Regular policy monitoring (e.g. Ghana’s 8-year limit)
  • Data Security: GDPR-compliant encryption
  • Customer Portal: Real-time order tracking and document downloads
  • Mobile APP: Customs alerts and maintenance notifications