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Service Process
JIA SHAN AUTO
>
Service Process
Comprehensive Used Car Export Service Process
I. Customer Consultation Stage
1
Initial Contact
Channel:
Official website form, phone, email, multilingual online chat
Information Collection:
Records customer needs (model, budget, target country, quantity, purpose)
Quick Response:
Reply within 30 minutes with dedicated consultant
2
Demand Analysis & Solution
Video Conference:
Confirm preferences (SUV/sedan), emission standards, configurations
Detailed Quotation:
Includes vehicle price, freight, insurance, tariff estimates
Custom Logistics:
Recommends RoRo/container based on destination policies
II. Vehicle Selection & Inspection
1
Online Vehicle Showroom
360° Display:
Panoramic view with maintenance records and VIN verification
Live Video Inspection:
Engine, chassis and interior details demonstration
2
Quality Certification
Third-party Reports:
TUV/SGS bilingual reports (brakes, mileage, accident check)
Grading System:
A/B/C grades with corresponding pricing
3
Vehicle Reservation
10% Refundable Deposit:
Full refund if inspection fails
Pre-Purchase Contract:
Specifies vehicle code and 3-day hold
III. Contract & Payment
1
Secure Contract
Bilingual Agreement:
Chinese/English with full specifications
Legal Protection:
0.1% daily compensation for delays
Dispute Resolution:
Singapore International Arbitration
2
Flexible Payment
Multiple Options:
TT, LC or Escrow services
Phased Payments:
30% deposit → 70% on B/L → 20% after customs
IV. Export Compliance & Logistics
1
Documentation
China Export:
License, invoice, registration cancellation
International:
CO, test reports, commercial invoice, COC
2
Smart Logistics
Packaging Options:
20/40/45ft containers or RoRo with rustproofing
Real-time Tracking:
AIS positioning with weekly updates
V. Destination Services
1
Customs Clearance
Document Review:
Pre-check SONCAP/GCC certifications
Local Agents:
Handle tariffs and registration
2
Final Delivery
Port Inspection:
On-site verification before signing
Ownership Transfer:
Full document package for local plates
VI. After-Sales Services
1
Warranty
6 Months/10,000km:
Covers engine/transmission (extendable)
Emergency Support:
Local repair network with remote diagnosis
2
Value-Added Services
Financing:
Up to 70% vehicle price financing
Modifications:
Right-hand drive kits, desert radiators
3
Customer Care
Follow-up System:
1-week/1-month/3-month check-ins with NPS scoring
VII. Risk Management
1
Protection
Full Insurance:
Marine coverage (war risk optional)
Legal Updates:
Regular policy monitoring (e.g. Ghana’s 8-year limit)
Data Security:
GDPR-compliant encryption
VIII. Digital Tools
Customer Portal:
Real-time order tracking and document downloads
Mobile APP:
Customs alerts and maintenance notifications
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